Q. How do purchase my order on the site?
To order your purchase:-
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
- You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
- From here, you need to select your shipping methods and click the “next” button.
- Next, you'll need to choose your payment method then click the “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Ssuperdeal offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Offline Bank Transfer
Bank : <<Bank Name>>
Bank Account : <<bank account number>>
Account Name : <<your account name>>
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may send and email us the above info to Email Address :[email protected] or WhatsApp us at 018-2655118.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Details” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
I) Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order OR you can whatsapp us at 018-2655118.
II) Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q. How long does the delivery usually takes?
Delivery will take about 1 to 3 working days for West Malaysia; 3-7Days for East Malaysia.
Q. Is there any warranty provided by Ssuperdeal?
The selected products will include a warranty which is already mentioned in product description.
Q. Is there any insurance coverage for the products purchased by the customer during delivery?
The customer may add on the insurance coverage before the checkout page. The insurance fees will be charged 1% of the product price.
Product priced RM1000, insurance coverage fee will be RM10.
Product priced RM2000, insurance coverage fee will be RM20.
Q. Who will bear the losses if the product missing/damaged during delivery by 3rd party courier service?
The customer will bear the loss, except the buyer who purchased the insurance coverage.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or whatsapp us at 018-2655118 to clear your doubts.